LOGIQ Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit logiqsolutions.ca or use our AI-powered services.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
2. Who We Are
Business Name: LOGIQ Solutions Jurisdiction: British Columbia, Canada Service Areas: Canada and the United States Contact Email:[email protected] Website: logiqsolutions.ca
3. Information We Collect
We may collect the following categories of information:
a. Personal and Business Information
- Name
- Email address
- Phone number
- Company name and role
b. AI-Related User Data
User inputs to AI tools, including prompts, messages, uploads, and data provided through automated workflows or integrations
c. Usage and Technical Data
- IP address
- Device type
- Browser information
- Log files and usage activity
d. Cookies and Tracking Technologies
Cookies and similar technologies used for analytics, performance monitoring, and website functionality
e. Payment Information
Payment details where applicable, processed securely by third-party payment providers (we do not store full payment card details)
4. How We Use Your Information
We use collected information for the following purposes:
Providing and operating AI-powered services
Improving AI models, workflows, and system performance
Customer support and service communication
Marketing, outreach, and business development
Analytics, monitoring, and service optimization
Legal compliance, fraud prevention, and security purposes
5. AI Data Handling & Automated Decision-Making
Some services provided by LOGIQ Solutions involve artificial intelligence and automation.
a. AI Training and Improvement
User inputs and data may be used to train, improve, or refine AI models or workflows, including prompt optimization and system performance enhancements.
b. Automated Actions
Certain AI tools may operate with a level of automated decision-making, including but not limited to:
- Booking appointments
- Lead qualification
- Suggested or automated responses
- Information retrieval from knowledge bases
- These automated processes are designed to support business operations and efficiency.
6. Third-Party Services
We rely on trusted third-party service providers to deliver our services. These may include:
- Stripe (payments)
- GoHighLevel (CRM, automation, data management)
- OpenAI
- Google Gemini
- Grok
- Gmail / Google services
These third parties process data according to their own privacy policies and security practices. LOGIQ Solutions does not control how external AI providers or platforms store or further process data once shared.
7. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Users may request deletion of their data stored within our internal systems and GoHighLevel databases. We cannot guarantee deletion of data held independently by third-party providers (such as AI platforms), as those systems are governed by their own policies.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data held within our internal systems, including data stored in our GoHighLevel databases
Please note that while we will honor deletion requests for data under our control, we do not have control over data stored or processed independently by third-party providers, such as AI platforms or external service tools, which are governed by their own privacy policies.
You may adjust cookie preferences through your browser settings.
10. Data Security
We take reasonable steps to protect personal information. Security measures are primarily implemented through our third-party platforms, each of which maintains its own safeguards, such as encryption, access controls, and secure hosting environments.
While we strive to protect your data, no system can guarantee absolute security.
11. International Data Transfers
Some third-party services we use may store or process data outside your country of residence, including internationally. When this occurs, data is handled in accordance with applicable data protection laws and the service providers’ security practices.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests related to privacy or data protection, please contact:
